FAQs
FAQ – Frequently Asked Questions
1. How long does order processing take?
We process orders within 24-48 hours. You will receive an email with tracking information once your order has shipped.
2. How do I track my order?
Once your order has been processed and shipped, you'll receive an email with real-time tracking information to monitor your delivery. You can track your order via the tracking number here: Track Your Order
3. What are your shipping options?
We offer free shipping to majority of countries worldwide. During checkout, enter your shipping address, and you will see if your country is available to be shipped to.
4. Do you offer international shipping?
Yes, we ship internationally to the USA, Europe, the UK, Australia, and more. Please note that international orders may be subject to additional customs fees, taxes, and duties. See our shipping policy for more info: Shipping Policy
5. What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition. To start a return, please contact us at info@cometmarketplace.com. Return shipping costs are the responsibility of the customer unless the product arrives damaged.
6. What if my order arrives damaged?
If your order arrives damaged, please email us at info@cometmarketplace.com with your order number and a photo of the damage. We’ll resolve the issue as quickly as possible. See our refund policy for more info: Refund Policy
7. Can I cancel or change my order?
Orders can be canceled or modified within the first 24 hours after purchase. Please contact us immediately at info@cometmarketplace.com, and we will assist you.
8. How can I contact customer support?
You can reach our customer support team 24/7 via email at info@cometmarketplace.com, or use the contact form on our Contact Us page.
9. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed.
10. Do you offer free shipping?
Yes, we offer free standard shipping on all orders. Additional shipping options may be available at checkout for faster delivery.